Basic |
Pro |
Enterprise |
|
---|---|---|---|
Management servers for security solutions hosted in customer’s domain and managed by customer | |||
Management servers for security solutions hosted in OptimeSys’s datacenter and managed by Optimesys | |||
2nd and 3rd level support service in English and Finnish for solutions included in the Service | |||
Customer specific documentation | |||
Certified cyber security professionals in use | |||
Service time 8a.m. to 6p.m. (24/7 for extra charge) |
|||
Definition updates and major software and version updates | |||
Regular reporting of the security level | |||
OptimeSys’s support for deployment of the selected solutions | |||
Quarterly meetings | |||
Monitoring the operation of the security solutions included in the Service and escalation of the alarms as agreed | |||
10 standard changes to customer environment /month | |||
Designated technical team | |||
3rd level technican availabe in ”Virus outbreak”-situations (Incident response) |